Introducing: Instagram Chatbots. Сan you use them to get more sales or reduce your costs?

eCommerce is an industry that has always been one of the most customer-oriented, in this industry the brand value is defined by social conversations and direct contact where omnichannel is one of the main components of business digitalization.

A retention strategy that turns new customers into brand fans, is it needed? Are you still wondering? Then just think about this, customer retention brings significantly more sales than just а new ones. A new customer is a customer who first purchased at your store.

In this article we will share our personal observations and knowledge gained during the work with chatbots for scaling eCommerce Brands. This will help to make your business better and more established.