01 / Introduction The era of conversational artificial intelligence is rapidly changing the business of both traditional websites and mobile applications. What are, then, the benefits of “conversational AI” that new business systems can offer? Well, to begin with: it seems that voice and dialogue interfaces are finally ripe to compete against traditional ones. Now, of course, change as such is no big news for tech industry. We might have provided you with a long list of examples, but instead decided to draw your attention to some most potent ones: mobile applications have already shifted the focus of users from…